There still is Customer Service

About a month ago I sent my Nighthawk Customs GRP Bobtail back to the factory to have ambi safetys installed. Yes...I know the 1911 guys are launching themselves at the screen right now screaming about how easy it is to install ambis. Nighthawk wants to do ALL the work on their guns themselves. Hand fitting, the right finish,etc. I have installed ambis on other 1911s, it isn't that hard as long as you drop the mainspring out of the way (found that out the hard way)
According to the shop (Guns and Leather, Greenbriar Tennessee) is should only take a few days. After the 1st week, I asked the shop to call and check on the status; that's where the fun begins:
1. They misplaced it..but they have it in hand now (at least twice)
2. The abmis had to be permakoted
3. They misplaced it...again
4. It's ready to be shipped...the next day.
5. (a week later) It's ready to go out the door...again
6. (a few days later) it's shipping tomorrow
I FINALLY get the GRP back...along with a bill for 147.00. I e-mailed Nighthawk before sending it in, and was quoted 80.00. Ben (one of the sales staff at Guns and Leather) didn't feel right about that after all the trouble, so he was going to check with the owner, Dennis and get back to me. I came home and posted over at M1911.org to vent a little bit.
Dennis didn't have to call Nighthawk...they called him. Evidently someone at Nighthawk called him the next morning and told him "we've got a unhappy customer" Poor Dennis didn't have a clue. I wasn't upset at G&L, I was ticked at Nighthawk. After dropping over 2K on a gun, I felt like I was getting shanked a bit, not to mention the delays.
They told Dennis to get in touch with me and do "whatever it takes" to make me happy with Nighthawk again. They also told him to wipe out the bill for installing the ambis.
Wow...just wow. I couldn't believe that level of customer service still existed. I didn't bring it up with the intention of doing anythign other than griping a bit.
Nighthawk really stood up for their mistakes, and went above and beyond to make it right. Remember when great customer service was the norm? Evidently Nighthawk does, and still lives up to their reputation as a great company to deal with.

The Nighthawk Talon II

I figured the best way to express myself today was with my first video blog. Don't expect too much :-)
The grips didn't really show their true nature in the video, so I'll have to get some stills posted. They are a very attractive gray/black mix of G10.